Order Cancellation

We accept cancellation requests before an order has been shipped or entered production.

Orders successfully cancelled before shipment or production are eligible for a full refund to the original payment method.

Once an order has been shipped, it can no longer be cancelled. If your order has already shipped, please refer to our return guidelines below.

Return Eligibility

Triporiva accepts eligible return requests within 14 days of the date your order is delivered.

To qualify for a return, the item must meet the following requirements:

• Be unused, unworn, and in its original condition.
• Be returned with its original packaging.
• Include proof of purchase, such as an order confirmation or receipt.

Returned items are subject to inspection to confirm that the return conditions have been met.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us review your request efficiently, please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs of the product and its packaging.

Our customer support team will review the information and work with you to determine an appropriate resolution.

If the issue is confirmed to be the result of our error, we will cover the applicable return shipping costs.

Return Shipping & Fees

For standard returns, customers are responsible for the cost of return shipping unless the return is due to an error on our part.

Any applicable return shipping instructions will be provided after your request has been reviewed and approved.

How to Request a Return

To help ensure your return is handled correctly, please follow these steps:

1. Contact Customer Support: Email service@triporiva.com with your order number and the reason for your return.
2. Wait for Authorization: Our team will review your request and confirm whether the return is approved.
3. Receive Return Instructions: Once approved, we will provide the appropriate return address and detailed instructions.
4. Send Your Return: Carefully package the item and follow the instructions provided by our team.

Return Address Information

The return address for eligible returns is listed below. Please contact our customer support team before shipping so we can confirm your return authorization and any product-specific instructions.

Refund Processing

Once we receive your returned item, we will inspect it and notify you by email that your return has been received.

After the inspection is completed, we will confirm whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–15 business days.

Late or Missing Refunds

If you have not received your refund after the estimated processing period, we recommend the following steps:

1. Check your bank account or original payment method again.
2. Contact your credit card company, as it may take additional time for the refund to be posted.
3. Contact your bank or payment provider to confirm whether the refund is still being processed.

If you have completed these steps and still cannot locate your refund, please contact us at service@triporiva.com so our team can assist you.

Contact Information

For questions about cancellations, returns, or refunds, please contact our customer support team.